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Let Mii Help Privacy Policy

Privacy Policy

Last Updated: 2025-05-13

1. Who We Are

Let Mii Help Ltd is a UK-based company providing property management services to landlords, tenants, and contractors. We are the data controller for your personal data. Our ICO Registration reference is ZB870925.

2. What Data We Collect

We collect and process the following categories of personal data:

Landlords:

  • Name, address, phone number, email, gender, age
  • Social login authentication (basic profile details only)
  • Bank account and transaction data
  • Property ownership details, mortgage information
  • Safety certificates, licensing, property information
  • Communications with tenants and contractors

Tenants:

  • Name, address, phone number, email
  • Tenancy agreement
  • Rent history
  • Communications with landlords and contractors

Contractors:

  • Name, address, phone number, email
  • Quotes, invoices, bank account details (account number and sort code)
  • Communications with landlords and tenants
  • Data sourced via referrals or marketing materials

Website Visitors:

  • Device identifiers, IP addresses, usage data via Google Analytics and Hotjar (with consent)

3. How We Collect Data

  • Directly from you via forms or social logins
  • Indirectly from landlords or other platform users
  • Automatically via cookies and third-party tools (with consent)

4. Why We Process Your Data (Legal Basis)

  • Contractual necessity: To deliver our services and manage your account
  • Legitimate interests: For customer support, platform improvement, internal analytics
  • Legal obligation: To comply with legal and tax requirements
  • Consent: For marketing and tracking cookies (explicit opt-in required)

5. How We Use Your Data

  • Manage accounts, properties, tenancies, and bank account setup
  • Communicate via SMS, WhatsApp, and email
  • Assign contractors and automate maintenance workflows
  • Monitor and chase rent payments using automation
  • Analyse platform usage and improve our service
  • Send marketing offers (with consent)

6. Automated Decision-Making

We use automated tools to:

  • Assign contractors based on job type and availability
  • Flag tenants based on payment history
  • Monitor and chase rent payments

Users can request a human review of any automated decision by contacting us at privacy@letmiihelp.com.

7. Data Sharing

We share data with third-party service providers who support our operations, including:

  • Communication providers
  • AI support platforms
  • Bank data processors
  • Hosting and infrastructure services
  • Property advertising platforms
  • Viewing and inspection facilitators
  • Customer support service providers (UK and international)

All third-party processors are subject to Data Processing Agreements (DPAs) and comply with UK GDPR.

8. International Transfers

Some of your data may be transferred outside the UK/EU (e.g., to the US). These transfers are protected using Standard Contractual Clauses (SCCs) or equivalent safeguards.

9. How Long We Keep Your Data

  • Landlord and tenant data: up to 12 months after account closure
  • Financial data: up to 6 years for compliance purposes
  • Anonymised data may be retained indefinitely for analytics

10. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Object to processing
  • Restrict processing
  • Data portability

To exercise these rights, contact privacy@letmiihelp.com.

11. Marketing Communications

We only send marketing messages if you have opted in. You can withdraw consent at any time via your account settings or by contacting us.

12. Cookies and Tracking

We use cookies for analytics (Google Analytics, Hotjar) and performance improvement. These are only activated after you provide consent via our cookie banner.

13. Tenant Profiling and Sharing

We may allow tenants to voluntarily share data about their rent payment history and responsiveness to maintenance requests with other landlords, to support future tenancy applications. Tenants can opt-in or withdraw at any time.

14. Security Measures

We use AWS security tools, WAF, encryption, and access controls to protect your data.

15. How to Complain

If you have concerns about how your data is handled, please contact us first at privacy@letmiihelp.com. If you're not satisfied with our response, you may contact the UK Information Commissioner's Office (ICO): https://ico.org.uk

Contact Us

Email: privacy@letmiihelp.com
Let Mii Help Ltd, UK